Shipping, delivery & set-Up

How long does shipping take?

Most Dwell mattresses ship within a few business days, with delivery times varying based on your location. Once your order is on its way, you’ll receive tracking information so you can follow it every step of the way.

Is shipping free?

Yes, Dwell offers free standard shipping on all mattress orders. We aim to make the process simple and transparent from the moment you purchase to the day your mattress arrives.

Where do you ship?

Dwell currently ships within the continental United States. Availability may vary by region, so we recommend checking at checkout for the most accurate delivery options.

How will my mattress arrive?

Your Dwell mattress is carefully compressed, rolled, and shipped in a compact box. This makes it easier to move through your home and set up in the room of your choice.

How do I set up my Dwell mattress?

Setting up your mattress is simple:

  1. Move the box to your bedroom
  2. Remove the mattress from the packaging
  3. Place it on your foundation or base
  4. Carefully unroll and unwrap

Once opened, the mattress will begin to expand immediately.

How long does it take to fully expand?

Most Dwell mattresses will expand within a few hours, but it will continue to expand for up to 24 hours. You can sleep on it the same night – it will continue to settle as it fully expands.

Do I need help setting it up?

Most people can set up their mattress on their own, but having a second person can make the process easier – especially for larger sizes like Queen or King.

Can I sleep on it the first night?

Yes, your mattress is ready to use the same day it’s unboxed. While it may take a little time to fully expand, it’s perfectly fine to sleep on it right away.

What should I do with the packaging?

Once your mattress is fully set up, you can dispose of the packaging according to your local recycling guidelines. We recommend keeping your space clear during setup to make the process easier.